John Kay is an experienced auto industry professional at Humble Hyundai in Humble, TX. He became a Certified CarPro Friend in October, 2019.
John Kay is an experienced auto industry professional at Humble Hyundai in Humble, TX. He became a Certified CarPro Friend in October, 2019.
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Hear From Our Customers
Average Rating
Holly Gibson5/25/26 11:17 PM EDT
Repeat Customer
4.00 star rating
I contacted my CarPro and received a list price of 25918 with fees. I went to the dealership and the price they gave me was $8,000 over the listed price, including my trade in. Was able to negotiate the car to 28,788 with the trade in value and a warranty. Still got a good deal, but didn't want to have to negotiate in the first place. Also felt that my trade in was undervalued, they raised it $1,000 after raising concerns, but it still felt disappointing. Financing was very quick and easy. Will go with car pro again, but probably not this dealer.
I contacted my CarPro and received a list price of 25918 with fees. I went to the dealership and the price they gave me was $8,000 over the listed price, including my trade in. Was able to negotiate the car to 28,788 with the trade in value and a
2024 Kona Limited
Shelley Vineyard7/21/25 7:14 PM EDT
Repeat Customer
5.00 star rating
David Gibson was awesome to work with. He listened to my car leasing goals and delivered on each one. He even came in on his day off to meet with me! I couldn’t have asked for a more comfortable car leasing experience.
David Gibson was awesome to work with. He listened to my car leasing goals and delivered on each one. He even came in on his day off to meet with me! I couldn’t have asked for a more comfortable car leasing experience.
Hyundai Tucson - Lease
David Barton8/21/24 9:21 PM EDT
Repeat Customer
5.00 star rating
The price was Negotiated over the phone and when we showed up they stuck to the price and other add on we negotiated over the phone. The whole process was easy and everyone was super friendly! Definitely will recommend this dealership to everyone!
The price was Negotiated over the phone and when we showed up they stuck to the price and other add on we negotiated over the phone. The whole process was easy and everyone was super friendly! Definitely will recommend this dealership to everyone!
Hyundai Santa Fe
jim peiffer5/18/23 3:41 PM EDT
Repeat Customer
4.00 star rating
Very good experience. It greatly helped reducing the aggravation searching for a car. The dealer rep was upfront saying there was a $3k Market Rate Adjustment ( might be for add-ons?) instead of hiding it. I heard a advertisement on your show last week from another dealer offering a $2000 discount on same car and say they do not add on the $3k. They are much farther away from me but I am considering may be worth the drive. Disappointing but worth checking. NOTE this form does not recognize north freeway hyundai?
Very good experience. It greatly helped reducing the aggravation searching for a car. The dealer rep was upfront saying there was a $3k Market Rate Adjustment ( might be for add-ons?) instead of hiding it. I heard a advertisement on your show last
Melissa Williams4/28/23 5:05 PM EDT
Repeat Customer
5 star rating
My car pro knew we needed a vehicle and worked with us every way possible to get us a deal we could afford. We are quite pleased with our 2nd Hyundai Tucson. It's awesome!!
My car pro knew we needed a vehicle and worked with us every way possible to get us a deal we could afford. We are quite pleased with our 2nd Hyundai Tucson. It's awesome!!
Hyundai Tucson
Bill Essex12/8/22 12:26 AM EST
1 star rating
Typical car hustle approach
Typical car hustle approach
Ray Colunga7/3/22 12:33 AM EDT
Repeat Customer
2 star rating
Never heard from them until 3 days after I reached out to them by then I had already purchased the car I wanted from another Hyundai dealership not on your referral list.
Never heard from them until 3 days after I reached out to them by then I had already purchased the car I wanted from another Hyundai dealership not on your referral list.
WC Carter4/8/22 9:49 PM EDT
Repeat Customer
1 star rating
Received an initial aknowledgement that they had received my email but zero follow up. Bough from another dealer.
Received an initial aknowledgement that they had received my email but zero follow up. Bough from another dealer.
James Hicks12/6/21 12:29 PM EST
1 star rating
2 hours after requesting contact I have not heard from anyone
2 hours after requesting contact I have not heard from anyone
Rick Steel9/5/21 11:09 AM EDT
2 star rating
My VIP experience lasted 43 seconds, when a random salesman (not Karl) called to tell me they did not have the car I wanted. He did not offer to order one, or reserve one that’s on order, just told me to call back in a month. I’m still looking for the car, but I don’t know if I will buy from Humble or not.
My VIP experience lasted 43 seconds, when a random salesman (not Karl) called to tell me they did not have the car I wanted. He did not offer to order one, or reserve one that’s on order, just told me to call back in a month. I’m still looking for
Asim Farooq6/20/21 10:01 PM EDT
5 star rating
Robert was super friendly and did a no haggle deal with me for being a Car Pro referral. He did not push any vehicle on me and I almost left empty handed because they did not have what I wanted. Just happened to see something on his screen and asked him about it. He explained and I asked him to give me an offer. He went to the manager and came back with all the extras off and gave me an offer that I liked. Thank you for the easy car buying experience!
Robert was super friendly and did a no haggle deal with me for being a Car Pro referral. He did not push any vehicle on me and I almost left empty handed because they did not have what I wanted. Just happened to see something on his screen and asked
Mike Najarian12/26/20 7:00 PM EST
5 star rating
My wife and I were looking to purchase a Hyundai Palisade. Other dealerships were not willing to negotiate on the add-ons and premiums applied to this high-demand vehicle. Within moments of submitting an inquiry via the CarPro website, Humble Hyundai's GM, Karl Krell, sent an immediate note informing us that the vehicle and trim package we wanted was available and put us in contact with the sales manager who gave us the clear drive out cost for the vehicle we wanted. We made a deal over the phone and within a couple of hours of arriving at the dealership, drove away in our new Hyundai.
My wife and I were looking to purchase a Hyundai Palisade. Other dealerships were not willing to negotiate on the add-ons and premiums applied to this high-demand vehicle. Within moments of submitting an inquiry via the CarPro website, Humble
MIke Herman11/2/20 7:00 PM EST
5 star rating
A very pleasant buying experience. They found the Santa Fe that I wanted In San Antonio and it is being delivered tomorrow to my house.
A very pleasant buying experience. They found the Santa Fe that I wanted In San Antonio and it is being delivered tomorrow to my house.
Joe Smith4/20/20 8:00 PM EDT
5 star rating
Met contact and introduced to sales person named Robert
Met contact and introduced to sales person named Robert
Thank you so much for sharing your experience with CarProUSA and Humble Hyundai. Please come visit us again soon!
Gwen Vastine3/9/20 8:00 PM EDT
5 star rating
Upon obtaining our VIP pass, we received an email from Karl Krell, General Manager, which was copied to his sales managers. When we arrived, we were ushered into the office of Karl Krell, the General Manager. Holding a Car Pro USA VIP pass really gets you VIP service. <br><br>We test drove a Hyundai Kona but did not purchase here through no fault of the wonderful staff. <br><br>We visited three dealers before we purchased, and at each were treated like royalty. I would highly recommend getting a Car Pro USA VIP pass before looking for a vehicle. Not only are you well cared for by the top of the sales staff, you are provided with the lowest price possible with no haggling.
Upon obtaining our VIP pass, we received an email from Karl Krell, General Manager, which was copied to his sales managers. When we arrived, we were ushered into the office of Karl Krell, the General Manager. Holding a Car Pro USA VIP pass really
Thank you so much for sharing your experience with CarProUSA and Humble Hyundai. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Karl and the team will be thrilled to hear your feedback! We look forward to working with you again in the future. <br>
John Broussard11/10/25 3:17 PM EST
Repeat Customer
2.00 star rating
I was not treated any different than any other place i had been. I was put off by two people and ended up with just a salesman. He was not as knowledgeable as I would expect. Everyone was too busy to help me even tho i had appointments. I will never recommend them to anyone. I thought the CarPro was going to get me a little better treatment. I am not satisified.
I was not treated any different than any other place i had been. I was put off by two people and ended up with just a salesman. He was not as knowledgeable as I would expect. Everyone was too busy to help me even tho i had appointments. I
Hyundai Palisade
Gerald PEDERSON9/9/25 9:37 AM EDT
Repeat Customer
1.00 star rating
No follow up on my inquiry for a car they advertised.
No follow up on my inquiry for a car they advertised.
Mitchell Taylor3/8/24 12:49 AM EST
Repeat Customer
1.00 star rating
I was never contacted by anyone and after a few days the vehicle had been sold.
I was never contacted by anyone and after a few days the vehicle had been sold.
John Robinson1/29/24 11:12 PM EST
Repeat Customer
5.00 star rating
Took two months but Antonio Nunez found the color and car I wanted.
Took two months but Antonio Nunez found the color and car I wanted.
Hyundai Elantra n
Donald Theesfeld4/16/23 7:53 PM EDT
5 star rating
The internet manager Frank did a great job getting us a fair deal on a vehicle we saw on their website. Also met with John the Car Pro contact. Turns out he went to the same high school as my wife. Just quite a coincidence.
The internet manager Frank did a great job getting us a fair deal on a vehicle we saw on their website. Also met with John the Car Pro contact. Turns out he went to the same high school as my wife. Just quite a coincidence.
Michael Graves2/3/23 1:16 PM EST
Repeat Customer
5 star rating
Tough negotiation but we were able to make a deal. Great Customer Service bought a 23 Hyundai Santa Fe.
Tough negotiation but we were able to make a deal. Great Customer Service bought a 23 Hyundai Santa Fe.
Janet Barnes6/29/22 7:57 PM EDT
5 star rating
Frank, Edwin, Wayne and Lee at Humble Hyundai gave me royal treatment. I've never had such a great car buying experience. I bought a new hybrid Tucson, and I love it!
Frank, Edwin, Wayne and Lee at Humble Hyundai gave me royal treatment. I've never had such a great car buying experience. I bought a new hybrid Tucson, and I love it!
Thomas Slack5/19/22 10:19 PM EDT
1 star rating
Never heard from them.
Never heard from them.
Norman McMullen11/1/21 6:53 PM EDT
Repeat Customer
5 star rating
I was quickly contacted by Heath Williamson of Humble Hyundai after requesting the VIP Pass. His boss called first.
Heath bent over backward to get me access to test drive both the Santa Fe and the Genesis GV70. He even took me to another dealer in Spring in order to drive the GV70!
It was worthwhile for me but not to Humble Hyundai. I ended up going with a BMW. But I did so as an informed buyer thanks to Heath.
Looking to buy a Hyundai or Genesis? Call Humble Hyundai.
I was quickly contacted by Heath Williamson of Humble Hyundai after requesting the VIP Pass. His boss called first. Heath bent over backward to get me access to test drive both the Santa Fe and the Genesis GV70. He even took me to another
Joe Gomez9/24/21 4:17 PM EDT
Repeat Customer
3 star rating
I wasn’t impressed by this location. Newer salesman kept trying to sell us anything even higher when we set our limits on payments. Didn’t want me to leave to the point of almost irritating
I wasn’t impressed by this location. Newer salesman kept trying to sell us anything even higher when we set our limits on payments. Didn’t want me to leave to the point of almost irritating
Steve Zent2/4/21 7:00 PM EST
5 star rating
The only place to buy a car! No hassle. No pressure. Got the best possible deal without having to play games. Perfect.
The only place to buy a car! No hassle. No pressure. Got the best possible deal without having to play games. Perfect.
Cynthia Carr1/3/21 7:00 PM EST
5 star rating
On the way to the dealership, we called Karl, the CarProUSA certified dealer rep. He was not at the dealership that day. He called his boss Brett, and Brett assigned Julian to assist us. The CarPro Priority Pass was presented as soon as we met Julian and he told us that Brett had given him instructions about dealing with us. We were impressed and pleased with the way Humble Hyundai fulfilled their part of the CarPro USA agreement. We would definitely recommend this dealership, these individuals and CarPro to our friends and relatives.
On the way to the dealership, we called Karl, the CarProUSA certified dealer rep. He was not at the dealership that day. He called his boss Brett, and Brett assigned Julian to assist us. The CarPro Priority Pass was presented as soon as we met
stephanie stokes9/21/20 8:00 PM EDT
5 star rating
very good
very good
Mitchell Croft4/24/20 8:00 PM EDT
5 star rating
He was very helpful
He was very helpful
Barbara Mabry1/18/20 7:00 PM EST
5 star rating
Very helpful, good explanation and service. Follow up the following week day.
Very helpful, good explanation and service. Follow up the following week day.
David ONeal9/16/25 6:36 PM EDT
Repeat Customer
4.33 star rating
Communication was confusing. Part of the problem was they didn't have the trim I wanted. But I was supposed to be contacted by John Kay, was contacted by Kayla, then didn't have the model I wanted. After I filled out my financial app, I was immediately contacted by someone else, Frank. I actually liked Frank because he was searching for an Ioniq 5 XRT for me and found one. I assumed he was the finance manager or something. Then when Kayla found out she wasn't happy because I was already working with her. Then they told me the Ioniq 5 XRT they had shipped from Louisiana was grey. I had told everyone I didn't want grey previously. So I just gave up. The whole process with Humble was confusing. Then, I found an Ioniq 5 XRT in Austin that I leased, and the sales process was actually pretty easy there.
Communication was confusing. Part of the problem was they didn't have the trim I wanted. But I was supposed to be contacted by John Kay, was contacted by Kayla, then didn't have the model I wanted. After I filled out my financial app, I was
Stephen Muller12/27/24 10:44 PM EST
Repeat Customer
5.00 star rating
I met with Chris at Humble Hyundai. Overall, I was very satisfied the interaction, however, I chose to buy a different make of vehicle. Since we did not get to price discussions, I cannot fairly rate the "Fair Pricing" question. I gave it a 5 just to enable closing the form.
I met with Chris at Humble Hyundai. Overall, I was very satisfied the interaction, however, I chose to buy a different make of vehicle. Since we did not get to price discussions, I cannot fairly rate the "Fair Pricing" question. I gave it a 5
Alexander Deimel1/31/24 8:27 PM EST
Repeat Customer
5.00 star rating
I live in San Antonio, I set the whole deal up over the phone and drove to Houston to pick up my vehicle. I had a trade in and that was also handled over the phone. The transaction was quick and easy. I spent 23 years selling cars and can tell you that this was the best experience I have ever had buying a vehicle.I used the Car Pro Service and have recommended it to everyone that has told me that they are in the market. I listen every Saturday and enjoy the show.
I live in San Antonio, I set the whole deal up over the phone and drove to Houston to pick up my vehicle. I had a trade in and that was also handled over the phone. The transaction was quick and easy. I spent 23 years selling cars and can tell you
Hyundai Santa Cruz
Robert Ziegler5/12/23 3:34 PM EDT
Repeat Customer
5.00 star rating
Michael Grubbs was personable and very helpful. The finance manager Tanner did not return my signed copies even by requested email, I had to drive in to obtain them. John Kay was very helpful in recovering a document. Could have been a better VIP experience but I was satisfied.
Michael Grubbs was personable and very helpful. The finance manager Tanner did not return my signed copies even by requested email, I had to drive in to obtain them. John Kay was very helpful in recovering a document. Could have been a better VIP
Paul Wingert4/13/23 10:57 PM EDT
Repeat Customer
1 star rating
We had a horrible experience with Humble Hyundia. I honestly do not think they should be part of the CarPro program. John Kay has the internet sales manager handle the CarPro customers. We ordered a Palisade Calligraphy that was to arrive in 1 1/2 months. The arrival date came and went. Messages to our sales person were not returned and we were finally told that the car was damaged in transit and did not arrive. We expanded our color options but were told we have to start over again; we were put at the end of the waiting line. I called several times asking to speak with John Kay; each time a different sales person was given a message to call me. After three months of this we decided to reevaluate what we wanted and Humble Hyundia said they would return our deposit. That took well over a month with repeated promises that "it was in the mail". I placed several more calls asking to speak with John to no avail. Each time some new person was given the message to call me and I had to go through the whole story each time. I finally was transferred to someone at the front desk that said the check was never mailed. Communication from start to finish was very poor; no updates and I was told to text but days would go by with no response. I understand this is a hard to get vehicle and they have more customers than cars but its a frustrating place to do business with. No accountability, a poorly run dealership and a listed CarPro contact (John Kay) hiding under his desk. I would like to speak to Jerry and pass on more details if needed (512-217-0891). Next we started the whole process over; choosing a Honda Passport from First Texas. Aaron Garcia our sales person was fabulous and First Texas is a first class operation. John Kay should visit First Texas and see how it's done but I don't think he cares enough to find out. I would rate a "0" if that was a rating.
We had a horrible experience with Humble Hyundia. I honestly do not think they should be part of the CarPro program. John Kay has the internet sales manager handle the CarPro customers. We ordered a Palisade Calligraphy that was to arrive in 1
Alex Deimel9/29/22 4:01 PM EDT
Repeat Customer
5 star rating
I was in the Business for over 20 years. These guys made it totally painless. Mike Grubbs was great. I drove from San Antonio to Houston on Saturday and spent less than 1 hour completing the Transaction. Mike the GSM was great as well.
I was in the Business for over 20 years. These guys made it totally painless. Mike Grubbs was great. I drove from San Antonio to Houston on Saturday and spent less than 1 hour completing the Transaction. Mike the GSM was great as well.
Ryan Fast6/5/22 4:47 PM EDT
1 star rating
Was looking for 2 Hyundai Elantra's for my college kids. Humble Hyundai wanted $7500 markup and $2000 dealer add but the carpro deal was $2000 markup with no dealer add. That's a non starter for me. We have purchased 2 cars through carpro and had great experiences with both. We are currently in San Antonio and have a meetings set for tomorrow. We get that cars are in short supply but I'm not doing business with a dealer with those kinds of markups.....ever. When the manufacturer's are telling the dealers to knock it off, you know it's out of control. Ryan Fast 281-630-8873
Was looking for 2 Hyundai Elantra's for my college kids. Humble Hyundai wanted $7500 markup and $2000 dealer add but the carpro deal was $2000 markup with no dealer add. That's a non starter for me. We have purchased 2 cars through carpro and had
Jeff Walsdorf3/29/22 3:55 PM EDT
5 star rating
These guys are great!! John and his team really took care of us!!
These guys are great!! John and his team really took care of us!!
Alyson Smith10/19/21 2:20 PM EDT
Repeat Customer
2 star rating
I never heard from your contact John Kay but another salesperson. He told me the car I was interested in was not available. Texted me back that he had a blue one. I told him I only wanted a white one as previously discussed. Have not heard back.
I know these are crazy times for car sales but I don't think I will hear back from them. Sorry for the review.
I never heard from your contact John Kay but another salesperson. He told me the car I was interested in was not available. Texted me back that he had a blue one. I told him I only wanted a white one as previously discussed. Have not heard
Todd Lecus7/25/21 4:03 PM EDT
4 star rating
I did purchase the car, but I did pay more then I wanted to, with all the “extra” items that were added to the sales price, but not advertised, like Nitrogen Filled tires, Auto Butler, etc. That I didn’t need or want. I do realize though it’s a strange time in Auto Sales rights now, so all in all, I’m happy with my purchase experience, given the circumstances.
I did purchase the car, but I did pay more then I wanted to, with all the “extra” items that were added to the sales price, but not advertised, like Nitrogen Filled tires, Auto Butler, etc. That I didn’t need or want. I do realize though it’s a
Chong Im Waggle1/21/21 7:00 PM EST
5 star rating
Kenny did a great job, very satisfied with the purchase experience in every way.
Kenny did a great job, very satisfied with the purchase experience in every way.
Warner Heathman12/18/20 7:00 PM EST
5 star rating
I sent Karl Krell at Humble Hyundai an email describing the exact Hyundai Palisade Calligraphy that I wanted. Within a few hours he found the vehicle locally and had it ready the next day. Took my 2019 Hyundai Santa Fe in and within an hour I drove off in my new, beautiful Palisade...exactly the vehicle I wanted. Great service, competent, & friendly. They even gave me a veteran discount and thanked me for my service! This was the very best car buying experience ever. Thank you Jerry for the CarProUSA experience of a lifetime. Really enjoy your radio program.
I sent Karl Krell at Humble Hyundai an email describing the exact Hyundai Palisade Calligraphy that I wanted. Within a few hours he found the vehicle locally and had it ready the next day. Took my 2019 Hyundai Santa Fe in and within an hour I drove
Brad Blue8/31/20 8:00 PM EDT
5 star rating
No in person visit, just checking on inventory availability and options related to a possible trade in. I appreciated Karl's time and willingness to answer questions even though there won't be inventory available for several weeks at least.
No in person visit, just checking on inventory availability and options related to a possible trade in. I appreciated Karl's time and willingness to answer questions even though there won't be inventory available for several weeks at
Joe Smith4/17/20 8:00 PM EDT
5 star rating
The only reason I did not purchase from them was that it was 30 miles from my home. I am getting to be at an age where distance traveled is a main priority. Houston is known for a lot of congestion and I did not want to travel through that much congestion
The only reason I did not purchase from them was that it was 30 miles from my home. I am getting to be at an age where distance traveled is a main priority. Houston is known for a lot of congestion and I did not want to travel through that much
Jeff Hartsock1/16/20 7:00 PM EST
5 star rating
Employees were fair, honest, and straightforward. No hidden fees, no tricks. Very easy to work with.
Employees were fair, honest, and straightforward. No hidden fees, no tricks. Very easy to work with.
Thank you so much for sharing your experience with CarProUSA and Humble Hyundai. Gavin and the team will be thrilled to hear your feedback!
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