Chris Brunner is an experienced auto industry professional at Park Place Lexus Plano in Plano, TX. He became a Certified CarPro Friend in October, 2001.
Chris Brunner is an experienced auto industry professional at Park Place Lexus Plano in Plano, TX. He became a Certified CarPro Friend in October, 2001.
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- Set an appointment with your Certified CarPro, then head to the dealership and enjoy a VIP car buying experience!
Hear From Our Customers
Average Rating
Jimmy Moore2/7/24
Repeat Customer
5.00 star rating
Very knowledgable about the specific model I was interested in. Was able to narrow down my wishes and must haves to show me two vehicles that checked all of the boxes.
Very knowledgable about the specific model I was interested in. Was able to narrow down my wishes and must haves to show me two vehicles that checked all of the boxes.
Lexus GX 2023 year model
Joe Hopkins1/30/24
Repeat Customer
5.00 star rating
Cris Brunner came out and spoke with the wife and me for a few minutes and turned us over to a salesman, Don Mitchell. Don was helpful, courteous answered our questions and provided quotes for the car we were interested in - the RX 350
Cris Brunner came out and spoke with the wife and me for a few minutes and turned us over to a salesman, Don Mitchell. Don was helpful, courteous answered our questions and provided quotes for the car we were interested in - the RX 350
Bobby McCally12/28/23
Repeat Customer
5.00 star rating
They went above and beyond. First number wasn't where I needed them. Came back with great number plus 50% on wear and tear cost. About 2 hours to drive away in new car. Stepped up on my used '17 RX F Sport, too.
They went above and beyond. First number wasn't where I needed them. Came back with great number plus 50% on wear and tear cost. About 2 hours to drive away in new car. Stepped up on my used '17 RX F Sport, too.
2014 Lexus RX 350 F Sport
David Kehl8/13/23
Repeat Customer
5.00 star rating
Kelli Hansen was most knowledgeable and informative. We did not work together long as I found a CPO Lexus RX350 at Sewell that met my needs. Would enjoy working with Kelli and Park Place again.
Kelli Hansen was most knowledgeable and informative. We did not work together long as I found a CPO Lexus RX350 at Sewell that met my needs. Would enjoy working with Kelli and Park Place again.
RAY ELLASON7/20/23
Repeat Customer
5.00 star rating
Jerry makes the purchase or lease of a vehicle extremely easy. He only works with the best dealers like Chris Brunner at Park Place Lexus. GREAT EXPERIENCE!!!
Jerry makes the purchase or lease of a vehicle extremely easy. He only works with the best dealers like Chris Brunner at Park Place Lexus. GREAT EXPERIENCE!!!
RX 350
Wayne Ottoway4/8/23
Repeat Customer
5 star rating
I was in the market for a Lexus that was in short supply and Chris put my name on one that was coming in. He took the time to give my wife and me a tour of all areas of his dealership. He is and should be proud of his operation. Unfortunately, another dealer was able to fill my order earlier and due to my high trade-in value I chose that one. It was not as convenient for us as Park Place. I believe we will be customers in future.
I was in the market for a Lexus that was in short supply and Chris put my name on one that was coming in. He took the time to give my wife and me a tour of all areas of his dealership. He is and should be proud of his operation. Unfortunately,
James Holloway1/9/23
5 star rating
I wasn't able to connect with my designated Car Pro, due to my own time constraints. Had to get this done on Dec. 26th. Had a good experience with Andrea Cooper. Sometimes i am impatient. Thank you.
I wasn't able to connect with my designated Car Pro, due to my own time constraints. Had to get this done on Dec. 26th. Had a good experience with Andrea Cooper. Sometimes i am impatient. Thank you.
Billy Banks6/20/22
5 star rating
Mr. Brunner, contacted me immediately & I decided to wait on a car that was previously ordered! If I was purchasing a Lexus it would be from Mr. Brunner!
Mr. Brunner, contacted me immediately & I decided to wait on a car that was previously ordered! If I was purchasing a Lexus it would be from Mr. Brunner!
THOMAS DEVINE3/1/22
5 star rating
Waiting in line to get a Lexus NX350 h could be several months.
Waiting in line to get a Lexus NX350 h could be several months.
Mary Kist11/2/21
5 star rating
Darren is very knowledgeable and helpful. They are very easy to do business with.
Darren is very knowledgeable and helpful. They are very easy to do business with.
Shane Riley6/17/21
5 star rating
Sales rep kept me updated on the vehicle. Unfortunately, I'm located in Houston and could not get away that weekend. The dealer was great! Had no issues.
Sales rep kept me updated on the vehicle. Unfortunately, I'm located in Houston and could not get away that weekend. The dealer was great! Had no issues.
Jeanne Campbell4/3/21
5 star rating
Easiest car buying experience ever. I'm very happy!
Easiest car buying experience ever. I'm very happy!
Jay Valentine3/18/21
5 star rating
I live 3 hours south of Park Place Lexus. I listen to the CarPro Show and value Jerry's advice. I first went to the local Lexus dealer in Austin, but even with an appointment, they treated me like they were doing me a favor by showing me a car. I downloaded my Jerry Pass and drove the 3 hours to Park Place Lexus. Ryan Bacsafra met me and took me through all my options, explained everything about a 2 year 460 GX lease, paid up front. He had exactly the car I wanted and we did the entire deal in 84 minutes. The price was very good, over $3,500 less cost than the first dealer I spoke with.<br><br>I met the sales manager and the GM, both of whom told me how much business they get from the Car Pro Show and how much they value Jerry's recommendation. Then Ryan volunteered to drive the car 3 hours to my home in Salado when everything was ready, 2 days later. He brought the car, showed my wife all the features, set up her phone, set the gate and garage opener. This level of service has made me a customer for life. When my lease is up, I will just call Park Place and order the next one. I am also buying a Toyota TRD PRO 4Runner and will not even consider a dealer who is not recommended by Jerry.
I live 3 hours south of Park Place Lexus. I listen to the CarPro Show and value Jerry's advice. I first went to the local Lexus dealer in Austin, but even with an appointment, they treated me like they were doing me a favor by showing me a car. I
Donna Williams2/5/21
5 star rating
The service at Park Place has always been great. This is my 3rd car I have gotten from Park Place.
The service at Park Place has always been great. This is my 3rd car I have gotten from Park Place.
Tom VERTIN1/13/21
5 star rating
Extremely professional staff; beautiful dealership; takes no for an answer vs. pushing F&I type products and add on services we did not want.
Extremely professional staff; beautiful dealership; takes no for an answer vs. pushing F&I type products and add on services we did not want.
Larry Krasner12/18/20
5 star rating
This the fourth time we have leased a Lexus from Park Place Plano using the VIP program. Each time the experience has been as advertised. We were presented with the best price from the beginning, no haggling and great follow-up. The December incentives were too good to pass up compared to other similar cars. We continued to be loyal CarPro followers.
This the fourth time we have leased a Lexus from Park Place Plano using the VIP program. Each time the experience has been as advertised. We were presented with the best price from the beginning, no haggling and great follow-up. The December
David Abbott12/10/20
5 star rating
Very helpful. Unfortunately, they did not have the vehicle I was looking for. They have a very strong competitor who is also very good and were able to get the SUV we were looking for. Will certainly consider them in the future and will give their service department an opportunity to work on our cars.
Very helpful. Unfortunately, they did not have the vehicle I was looking for. They have a very strong competitor who is also very good and were able to get the SUV we were looking for. Will certainly consider them in the future and will give their
William Raiden10/26/20
5 star rating
We paused the search process, but have resumed.
We paused the search process, but have resumed.
William Raiden10/25/20
5 star rating
We paused the search process, but have resumed.
We paused the search process, but have resumed.
Marv Bramlett9/6/20
5 star rating
As Chris Brunner was great! He spent quite a bit of time with us, including giving us a personal tour of the showroom and service center.
As Chris Brunner was great! He spent quite a bit of time with us, including giving us a personal tour of the showroom and service center.
Charles Michael Jones8/21/20
5 star rating
Our daughter found the perfect new Lexus RX!! She was so pleased with the entire process and excellent customer care and respect.<br>We will highly recommend Park Place again and again!!
Our daughter found the perfect new Lexus RX!! She was so pleased with the entire process and excellent customer care and respect.<br>We will highly recommend Park Place again and again!!
Cheryl GWARTNEY6/7/20
5 star rating
Kelli made our car buying experience with Park Place Plano an easy process! She went above and beyond to make sure we were pleased with our purchase! I love my Rx 350!
Kelli made our car buying experience with Park Place Plano an easy process! She went above and beyond to make sure we were pleased with our purchase! I love my Rx 350!
Congratulations on your new RX 350! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Plano were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thomas Williams5/10/20
4 star rating
The salesman started the negotiating process by asking for a desired payment. I quickly changed the conversation to the sales price of the vehicle. I was slightly frustrated with the delay in discussing the purchase price, however when the subject was finally addressed, the price was excellent! $1,000.00 below invoice.
The salesman started the negotiating process by asking for a desired payment. I quickly changed the conversation to the sales price of the vehicle. I was slightly frustrated with the delay in discussing the purchase price, however when the subject
Robert VanDeWater2/18/20
5 star rating
Our experience with Park Place Lexus Plano was excellent. Our salesman, Douglas did an excellent job of finding the perfect car for us. Chris Brunner got us to the price we wanted when we contacted him via CarProUSA. We saved a considerable amount of money by using CarProUSA and were treated to a "red carpet" experience by Mr. Brunner. I would encourage anyone looking to buy a car to go through CarProUSA. You will be treated very well!
Our experience with Park Place Lexus Plano was excellent. Our salesman, Douglas did an excellent job of finding the perfect car for us. Chris Brunner got us to the price we wanted when we contacted him via CarProUSA. We saved a considerable amount
Joseph Hawes1/26/20
5 star rating
Best car buying experience we've ever had. Dorothy Robinson is an outstanding sales manager. Patrick Jaccar couldn't have been nicer to us. And we love our 2020 RX350.
Best car buying experience we've ever had. Dorothy Robinson is an outstanding sales manager. Patrick Jaccar couldn't have been nicer to us. And we love our 2020 RX350.
Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Plano. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Glad to hear you love your new 2020 RX350. Patrick, Dorothy and the team will be thrilled to hear your feedback!
shelley Nunley11/17/19
5 star rating
First class service. I am so impressed with the personal attention and how welcoming this dealership is. Chris Brunner is excellent at his profession, he's very honest, knowledgeable and is making sure he is fitting me with the right vehicle. Highly recommend.
First class service. I am so impressed with the personal attention and how welcoming this dealership is. Chris Brunner is excellent at his profession, he's very honest, knowledgeable and is making sure he is fitting me with the right vehicle. Highly
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Chris. Enjoy your new vehicle and please come visit us again soon!
Bob m10/11/19
5 star rating
Great experience from the moment I communicated with Chris Brunner. Picking up my leased GX 460 today. <br><br>A very different experience from Sewell Lexus. <br><br>Thank you again for pointing me in the right direction. My first two Cars were from your introduction to Freeman. Thank you for your help. <br><br>Bob
Great experience from the moment I communicated with Chris Brunner. Picking up my leased GX 460 today. <br><br>A very different experience from Sewell Lexus. <br><br>Thank you again for pointing me in the right direction. My
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Chris. Enjoy your new GX 460 and please come visit CarProUSA and Park Place Lexus Plano again soon!
Lawrence Gore9/1/19
5 star rating
Straightforward, explained everything, seamless transaction
Straightforward, explained everything, seamless transaction
Congratulations on your new vehicle Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Plano were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Robert Crawley8/24/19
5 star rating
I sent the GM an email after I received your info and they were ready for me when I called. CarPro saved me several Thousand Dollars. THANK YOU CarPro USA!!<br>I traded a 2018 Toyota 4-Runner LTD, and I feel I received a VERY fair trade in value and trade difference for a new 2019 RX 350.
I sent the GM an email after I received your info and they were ready for me when I called. CarPro saved me several Thousand Dollars. THANK YOU CarPro USA!!<br>I traded a 2018 Toyota 4-Runner LTD, and I feel I received a VERY fair trade in
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Park Place Lexus Plano with only the best there is to offer. It’s so nice to hear that the staff helped to make your experience such a positive one. Enjoy your new 2019 RX 350!
Gary Moore4/7/19
5 star rating
Excellent experience.
Excellent experience.
Bassett Kilgore3/13/19
5 star rating
Made the effort to find the car with the equipment that I wanted at a good price.
Made the effort to find the car with the equipment that I wanted at a good price.
mart mcmillan2/7/24
Repeat Customer
5.00 star rating
On a scale of 1-5 (with 5 being the highest) Chris Brunner is a "10". He did the impossible and made it look easy. No wonder he has been the general manger of one of the largest Lexus deaers in the country for 30 years. He is the epitomy of professionalism and competence. My car is on its way from Japan and at 83 years of age, I am more excited than when I got my first car as a teenager. A"tip of my hat" to Chris Brunner! The man knows how to make things happen! Mart McMillan
On a scale of 1-5 (with 5 being the highest) Chris Brunner is a "10". He did the impossible and made it look easy. No wonder he has been the general manger of one of the largest Lexus deaers in the country for 30 years. He is the epitomy of
Lexus IS 500 F SPORT Performance Premium
Mike & Marny Peterson1/30/24
Repeat Customer
5.00 star rating
We were very happy with our car buying experience . The only downside is the drive from Greenville to Plano, but 380/121 do make it a bit less onerous.
We were very happy with our car buying experience . The only downside is the drive from Greenville to Plano, but 380/121 do make it a bit less onerous.
Lexus RX350
Terri Williams11/25/23
Repeat Customer
5.00 star rating
Chris Brunner (GM) called shortly after I reached out to Car Pro and was very helpful and welcoming. Kelli Hansen was awesome to work with through the process and both made me feel very comfortable with my purchase decision. They responded quickly, listened well, and followed up as needed. Overall I could not asked for a better car buying experience.
Chris Brunner (GM) called shortly after I reached out to Car Pro and was very helpful and welcoming. Kelli Hansen was awesome to work with through the process and both made me feel very comfortable with my purchase decision. They responded quickly,
2023 Lexus ES350
Charlene Wood9/5/23
Repeat Customer
5.00 star rating
WOW! Such a quick response to my communication. Chris Brunner contacted me almost immediately after reaching out. After a few conversations with Chris, he handed me off to Kelli Hansen. Kelli went above and beyond. She communicated with me and kept me updated on my vehicle and when it would be available for me to see. We worked out a deal before I arrived and if the vehicle was acceptable I would be driving it home. I drove it home! I couldn’t be happier. Another happy Car Pro Listener.
WOW! Such a quick response to my communication. Chris Brunner contacted me almost immediately after reaching out. After a few conversations with Chris, he handed me off to Kelli Hansen. Kelli went above and beyond. She communicated with me and kept
BMW X5
Linda Macias7/11/23
Repeat Customer
5.00 star rating
I received a prompt reply from Blake Cooper of Park Place Lexus Plano when I had questions re the RX 350. He was knowledgeable and patient answering all my questions. When I asked what the benefits of working through CarPro, he was able to provide those also. His manager Chris Bruner also introduced himself and made me feel quite comfortable in the dealership. When I
I received a prompt reply from Blake Cooper of Park Place Lexus Plano when I had questions re the RX 350. He was knowledgeable and patient answering all my questions. When I asked what the benefits of working through CarPro, he was able to provide
Lexus RX 350
Charlie Franda4/9/23
5 star rating
This was the best car buying experience we have ever had. Chris found us the ES 350 we wanted, it was in GA. He had it brought to Plano. We went to the dealership when it was all ready and Darren made the paperwork super easy and fast. I will highly recommend Park Place Lexus in Plano to any of my friends that want to buy a car.
This was the best car buying experience we have ever had. Chris found us the ES 350 we wanted, it was in GA. He had it brought to Plano. We went to the dealership when it was all ready and Darren made the paperwork super easy and fast. I will highly
Susan Dobrey12/13/22
5 star rating
Chris was a perfect fit for us; efficient, friendly and knowledgeable. Thank you to Car Pro and Chris and Erin
Chris was a perfect fit for us; efficient, friendly and knowledgeable. Thank you to Car Pro and Chris and Erin
E J A Richardson8/24/22
Repeat Customer
5 star rating
Chris and Darren worked well together and made it an enjoyable buying experience in a tough market. I appreciated their professionalism and courteousness throughout the process.
Chris and Darren worked well together and made it an enjoyable buying experience in a tough market. I appreciated their professionalism and courteousness throughout the process.
Michael Wakin1/13/22
Repeat Customer
5 star rating
My first time to use the Carpro program having been in the car business over twenty years I was very suspect of the program. I was totally wrong. I was contacted by Chris Brunner who worked out the numbers for me on a vehicle that was not arriving until first part of January we initially made contact December 8. He committed to the same deal on the car and my trade. We just took delivery on a 22 RX350 from Greg Ebenholtz who handled the paperwork and delivery. He was great and a real professional. As a side note I received an email from Chris on a Sunday night when we were working on the details. I don’t know any GM’s who would do that. Very impressed with Park Place Lexus!!!!
My first time to use the Carpro program having been in the car business over twenty years I was very suspect of the program. I was totally wrong. I was contacted by Chris Brunner who worked out the numbers for me on a vehicle that was not arriving
Cathy Hurd11/11/21
5 star rating
A second fabulous experience with Park Place. Chris Brunner and Don Mitchell were exceptionally professional and thorough.
A second fabulous experience with Park Place. Chris Brunner and Don Mitchell were exceptionally professional and thorough.
Dennis Allen6/3/21
5 star rating
Victor did an excellent job of finding a way to finish our car lease so we could lease a new GX460 at the payment we desired.
Victor did an excellent job of finding a way to finish our car lease so we could lease a new GX460 at the payment we desired.
Andre Mauboussin4/14/21
5 star rating
Great experience overall. Very good deal and red carpet treatment. GM Chris Brunner and Salesperson Billy Clark did a great job, even putting a red bow on my wife's RX350 when we came to pick it up as it was her birthday. Only hiccup was not being able to put the entire down payment on my credit card which was not ideal.
Great experience overall. Very good deal and red carpet treatment. GM Chris Brunner and Salesperson Billy Clark did a great job, even putting a red bow on my wife's RX350 when we came to pick it up as it was her birthday. Only hiccup was not being
Mike Johnston3/16/21
5 star rating
We had a great experience at Park Place Lexus Plano. Chris Brunner and Herb Simonsen found us the vehicle that we wanted. Their professionalism and friendliness made the buying experience smooth and easy.
We had a great experience at Park Place Lexus Plano. Chris Brunner and Herb Simonsen found us the vehicle that we wanted. Their professionalism and friendliness made the buying experience smooth and easy.
Carole Adams2/10/21
5 star rating
Mohammad Khan was an excellent representative of Park Place and Lexus. His sales price significantly beat another dealer's price. He listened to me and helped me decide which car was best for me. I am also happy with the ease of returning my previous lease car. Very satisfied.
Mohammad Khan was an excellent representative of Park Place and Lexus. His sales price significantly beat another dealer's price. He listened to me and helped me decide which car was best for me. I am also happy with the ease of returning my
Jerry Garner1/3/21
5 star rating
Chris was very helpful and understanding. He went above and beyond to search for vehicle options for me and did not pressure me to consider a vehicle other than what I specifically asked for, despite the fact that he didn't have any in stock. It is not clear if I will ultimately make a purchase yet, but if I buy a Lexus it will be from Chris B. at Park Place.
Chris was very helpful and understanding. He went above and beyond to search for vehicle options for me and did not pressure me to consider a vehicle other than what I specifically asked for, despite the fact that he didn't have any in stock. It is
Robert Morris12/22/20
5 star rating
Chris the general manager met me at the reception desk, listened to what I wanted.<br>Paul took me for a test drive and walked me through all the paperwork and I drove home with my certified RX450h. All in about 2 hours. No fuss, no haggling .<br>I got exactly what I wanted.
Chris the general manager met me at the reception desk, listened to what I wanted.<br>Paul took me for a test drive and walked me through all the paperwork and I drove home with my certified RX450h. All in about 2 hours. No fuss, no haggling
Bob Donaldson11/17/20
5 star rating
One of the easiest buying experiences I have had. A little more Detail on Explanations at the delivery Would have been nice but that is pretty minor.
One of the easiest buying experiences I have had. A little more Detail on Explanations at the delivery Would have been nice but that is pretty minor.
Jim Raydo10/29/20
5 star rating
At this stage the vehicle I am wanting (2021 IS300) is not due into the dealership until late November. As our previous vehicle was purchased through Park Place Lexus, I see no reason why we would not strike a deal.
At this stage the vehicle I am wanting (2021 IS300) is not due into the dealership until late November. As our previous vehicle was purchased through Park Place Lexus, I see no reason why we would not strike a deal.
Kathleen Honeycutt10/20/20
5 star rating
Everything was so smooth. The staff was wonderfull Love my new car. Had it within a day.
Everything was so smooth. The staff was wonderfull Love my new car. Had it within a day.
Kelly Wick9/11/20
5 star rating
Chris and Darren took great care of me - I called in advance and he was on his way into the dealership and I told him I found him through Jerry's recommendation and the VIP pass, etc..., and he met me at the door when I came in, and took great care of me - got a test drive and love the NX - the only reason I didn't buy was because that was my first test drive of this Lexus, and i am likely going to have a car allowance starting next month, so i wanted to wait until that takes effect. Should i decide for sure on the NX, I will def buy from Chris and Darren - great service and experience all around
Chris and Darren took great care of me - I called in advance and he was on his way into the dealership and I told him I found him through Jerry's recommendation and the VIP pass, etc..., and he met me at the door when I came in, and took great care
WILYNN & VERONICA Clinkscales8/4/20
5 star rating
Went in a couple of days before and contacted Adam just to look. Adam was very professional and informative. After making the decision to purchase I applied for and received a Car Pro V.I.P.pass with Chis' name and number. Chris called and I gave him the cars we were interested in. Chris researched the information and gave me two options on three vehicles. I told Chris we had dealt with Adam before getting the V.I.P. pass. Chris said he would contact Adam . We purchased a NEW 2020 LEXUS ES350. The customer service was SUPERB. Thanks for providing such a needed service and to Park Place Lexus for being such a intricate a part of the V.I.P process. This was One of the best car buying experiences we had, even though we were there 3 hours. We have purchased 22 cars over 42 years. <br>WE EXPERIENCED EXCELLENT CUSTOMER SERVICE WITH EVERYONE INVOLVED. <br>Thanks to you all who make the system work for the consumer.
Went in a couple of days before and contacted Adam just to look. Adam was very professional and informative. After making the decision to purchase I applied for and received a Car Pro V.I.P.pass with Chis' name and number. Chris called and I gave
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Park Place Lexus Plano. We wish you safe travels in your new 2020 Lexus ES350 and look forward to seeing you again soon!
Dick MCCALLUM7/1/20
5 star rating
When you're dealing with the general manager of the dealership, especially a Lexus dealership, the process of purchasing a car can not be any better. No back and forth on price of car or trade-in value! Completion of the paperwork for transaction was a breeze with the help of Erin Puckett, Sales Experience Manager. This is my third CarProUSA car purchase, two from Freeman Toyota, one from Park Place Lexus, and is the only method I will use in the future. <br>Thank You Jerry and Kevin.<br><br>
When you're dealing with the general manager of the dealership, especially a Lexus dealership, the process of purchasing a car can not be any better. No back and forth on price of car or trade-in value! Completion of the paperwork for transaction
Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Plano. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Chris, Erin and the team will be thrilled to hear your feedback!
Luther Eddleman5/6/20
5 star rating
Good experience. Probably not close enough to end of our lease to trade right now.
Good experience. Probably not close enough to end of our lease to trade right now.
Judy3/30/20
5 star rating
Very efficient, accomendating and very willing to listen to our questions. I did not present the VIP but did tell them I knew Jerry Reynolds from the Dallas Police Reserves and that I had my VIP Priority Pass. It is very good to have sales people who know their product and willing to listen to your questions and thoughts. I listen to Jerry almost every week.
Very efficient, accomendating and very willing to listen to our questions. I did not present the VIP but did tell them I knew Jerry Reynolds from the Dallas Police Reserves and that I had my VIP Priority Pass. It is very good to have sales people
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Chris and Erin. Please come visit us again soon!
Tamra Torres12/27/19
5 star rating
Great experience - loved the one desk for everything approach!
Great experience - loved the one desk for everything approach!
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! Please come visit us again soon!
Dan Linscott11/20/19
5 star rating
Friendly, relaxed atmosphere. Thorough discussion of leasing alternative which at age 76 in my opinion makes sense for our second vehicle. Nice to receive a Veteran's discount to further reduce the monthly lease payments.
Friendly, relaxed atmosphere. Thorough discussion of leasing alternative which at age 76 in my opinion makes sense for our second vehicle. Nice to receive a Veteran's discount to further reduce the monthly lease payments.
Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Plano. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Lynn Gill10/6/19
5 star rating
Chris and Don made the car buying experience enjoyable! I've bought two LS469L sedans from a competitor. The Park Place experience was far superior. From walking in one afternoon to driving out the next, I was amazed at the efficiency and attention to details. My emailed questions were even answered after hours! Also their facility is absolutely beautiful. I'm looking forward to a long relationship with this dealership
Chris and Don made the car buying experience enjoyable! I've bought two LS469L sedans from a competitor. The Park Place experience was far superior. From walking in one afternoon to driving out the next, I was amazed at the efficiency and attention
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Chris and Don. Enjoy your new vehicle and please come visit us again soon!
Sara Davis9/6/19
5 star rating
I have already emailed Jerry to tell him how pleased we were to do business AGAIN with the Park Place dealership. Our new Lexus 350 RX Crossover is our third car to buy under this program and through Jerry Reynolds' advice. We make a six hour drive round trip in order to select a vehicle at Park Place. The priority pass certainly influences our decision in making a purchase. <br>
I have already emailed Jerry to tell him how pleased we were to do business AGAIN with the Park Place dealership. Our new Lexus 350 RX Crossover is our third car to buy under this program and through Jerry Reynolds' advice. We make a six hour drive
Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Plano. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars like yours! Glad to hear you love your new Lexus 350 RX Crossover.Chris, John and the team will be thrilled to hear your feedback!
Robert (Bob) Watts7/28/19
5 star rating
Talked with Chris Brunner and then was then referred to a Sales Experience Manager, Dean McCaskill was very professional and helpful. He made the car-buying experience a piece of cake.
Talked with Chris Brunner and then was then referred to a Sales Experience Manager, Dean McCaskill was very professional and helpful. He made the car-buying experience a piece of cake.
Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Plano were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Gary Moore5/1/19
5 star rating
Very easy transaction. Stephen had the vehicle I was interested in cleaned and in front of the dealership ready for me to test drive when I arrived. He was very thorough in explaining the differences between the 2015 Lexus I had to the 2019 I was interested in. Stephen also handled the financing details. There was no need to talk to another person. He handled it all. It was a very pleasant buying experience.
Very easy transaction. Stephen had the vehicle I was interested in cleaned and in front of the dealership ready for me to test drive when I arrived. He was very thorough in explaining the differences between the 2015 Lexus I had to the 2019 I was
Samantha Bell2/14/19
5 star rating
Jerry, the experience was just as you said, no pressure, easy to work with and very patient! I got a great deal for the money and I am happy. Your show is so important to women like me who do not have a lot of knowledge about cars but we know what we want and have the money to buy it. I am very picky because I demand value for my money and Chris and Herb gave me just that, value and a very good experience.
Jerry, the experience was just as you said, no pressure, easy to work with and very patient! I got a great deal for the money and I am happy. Your show is so important to women like me who do not have a lot of knowledge about cars but we know what
Hi Samantha, <br><br>We're so happy to hear of your experience there at Park Place Lexus Plano. Chris and Herb always do an excellent job there. It sounds like they gave you some great advice and helpful knowledge that assisted your purchase decision. Congratulations on that new Lexus! We thank you for being a valued show listener. Chris, Herb, and the team at Park Place Lexus Plano truly do appreciate and value your business!
Peter7/27/18
5 star rating
comment on website: Went to Park Place Lexus and revived a VIP treatment from GM Chris and his team Don Mitchell. Very informative and went above and beyond to get the car that my wife wanted. A perfect ES 350 with all the bells and whistles and color choice from exterior to interior. Wife is very happy and they gave us an excellent deal with the current rebate. CARPRO listener received VIP service and pricing. Thanks CarPro. http:/// new on Aug 6th via : Wonderful experience the GM make sure we were taking care off and Don our sales advisor when above and beyond for us.
comment on website: Went to Park Place Lexus and revived a VIP treatment from GM Chris and his team Don Mitchell. Very informative and went above and beyond to get the car that my wife wanted. A perfect ES 350 with all the bells and whistles and
Mike Collinsworth1/31/24
Repeat Customer
5.00 star rating
This was my third CarPro purchase. Everyone I dealt with at Park Place was very professional and helpful.
This was my third CarPro purchase. Everyone I dealt with at Park Place was very professional and helpful.
Lexus NX 350H AWD
Charles Greene1/30/24
Repeat Customer
5.00 star rating
Just keep doing what your doing. Cant think of any thing you need to do differently. Fantastic job.
Just keep doing what your doing. Cant think of any thing you need to do differently. Fantastic job.
RX 350
Charles Drexler10/10/23
Repeat Customer
5.00 star rating
The experience was professional. The sales person was knowledgeable and kept us informed on the car’s transit. Great to meet the General Manager when we picked up the car.
The experience was professional. The sales person was knowledgeable and kept us informed on the car’s transit. Great to meet the General Manager when we picked up the car.
Lexus ES350
David Reeder7/30/23
Repeat Customer
5.00 star rating
Chris Brunner the GM at Park Place Lexus was excellent! Got a good deal & enjoyed dealing with the main man.
Chris Brunner the GM at Park Place Lexus was excellent! Got a good deal & enjoyed dealing with the main man.
Lexus 2017 ES-350
John Leffingwell6/4/23
Repeat Customer
5.00 star rating
My Car Pro relationship was a definite plus. Dealer was responsive and worked closely with us to ensure a good experience.
My Car Pro relationship was a definite plus. Dealer was responsive and worked closely with us to ensure a good experience.
Lexus RX350
Mike Peterson1/28/23
Repeat Customer
5 star rating
Very easy - no pressure car buying experience
Very easy - no pressure car buying experience
Gerald Snowden10/10/22
5 star rating
Completed purchase in less than 24 hours of the car arriving at the dealership. Terry Song met me and quickly hooked me up with Kevin. The whole process was so easy. This my third time using CarPro and by far the best. Many thanks to all involved.
Completed purchase in less than 24 hours of the car arriving at the dealership. Terry Song met me and quickly hooked me up with Kevin. The whole process was so easy. This my third time using CarPro and by far the best. Many thanks to all involved.
Joe Paul4/2/22
Repeat Customer
5 star rating
Great person to deal with, although the vehicle we were looking for was not available, and there was no indication when one would be. Definitely not Chris' or the dealership's fault, just a problem with a serious shortage of vehicles.
Great person to deal with, although the vehicle we were looking for was not available, and there was no indication when one would be. Definitely not Chris' or the dealership's fault, just a problem with a serious shortage of vehicles.
Lisa Hooper11/27/21
5 star rating
Chris responded very quickly after receiving my request. I told him I wanted to purchase either a 2022 Lexus NX Hybrid or RX400h. He gave me tons of details about both cars. However, they don't have any to drive at the moment. He is expecting the NX in around the end of December and more RX's in mid-December. So right now I'm just waiting for an opportunity to drive both. He spent 20 minutes on the phone with me and had one of his team follow up via email. I'm just waiting for a car to drive and go from there.
Chris responded very quickly after receiving my request. I told him I wanted to purchase either a 2022 Lexus NX Hybrid or RX400h. He gave me tons of details about both cars. However, they don't have any to drive at the moment. He is expecting the NX
Eric Markley10/19/21
5 star rating
I was assisted by Herb Simonsen and Ken, originally looking at used but ended up buying new overall the best car buying experience I’ve ever had.
I was assisted by Herb Simonsen and Ken, originally looking at used but ended up buying new overall the best car buying experience I’ve ever had.
Gregory Fuller4/30/21
5 star rating
I reached out to Chris Brunner at Park Place Lexus in late March inquiring about a Lexus RX350. Chris immediately returned my call and we met up that day. He even gave us a tour of the dealership and took extra time with us. With limited inventory on site, he was still able to find the car/options my wife wanted in an upcoming dealer order, so he tagged our name for when the car arrived. He had Sergio Caballero keep us up to date on delivery which happened this week (about a month later). We met with Sergio today, who did a great job assisting with the sale and Chris was there to ensure our purchase went smoothly. My wife and I appreciated their honesty and we were equally appreciative of their fair trade in offer, which was equivalent to our givemethevin.com offer when you include the tax benefit. It was a great experience UNLIKE many we have had in the past. I would highly recommend Chris and his team at Park Place Lexus in Plano.
I reached out to Chris Brunner at Park Place Lexus in late March inquiring about a Lexus RX350. Chris immediately returned my call and we met up that day. He even gave us a tour of the dealership and took extra time with us. With limited inventory
Joseph Barns3/24/21
5 star rating
Everything went very smoothly.
Everything went very smoothly.
Allan Cross3/6/21
5 star rating
The answers above are because everything was done over the phone. Herb called after the dealership received my email from the CarPro website and we discussed exactly what I am looking for. Since they did not have my car in inventory, he is looking for one to come in. Very professional.
The answers above are because everything was done over the phone. Herb called after the dealership received my email from the CarPro website and we discussed exactly what I am looking for. Since they did not have my car in inventory, he is looking
Debi Parham1/25/21
5 star rating
Very good experience
Very good experience
Scott Whitcomb12/27/20
5 star rating
Very laid-back, low key, no pressure, answered all of my questions, gave me the dealer invoice price -- couldn't be more pleased.
Very laid-back, low key, no pressure, answered all of my questions, gave me the dealer invoice price -- couldn't be more pleased.
Robert Morris12/15/20
5 star rating
General Manager met me at the front desk, listened to what I wanted. Paul took me for a test drive and we had the paperwork done in 2 hours.<br>Everything went just great.
General Manager met me at the front desk, listened to what I wanted. Paul took me for a test drive and we had the paperwork done in 2 hours.<br>Everything went just great.
Patrick bourgoyne11/9/20
5 star rating
Very helpful and responsive to my request for information. Especially, because this was a dealership that was located 200 miles from my home. I was trying to get information on the 2020 models that they had available. They ended up not having a vehicle that was equipped with what i was looking for.
Very helpful and responsive to my request for information. Especially, because this was a dealership that was located 200 miles from my home. I was trying to get information on the 2020 models that they had available. They ended up not having a
KEN GREGORY10/25/20
5 star rating
I emailed Chris Brunner on Sunday thru your website. I was not expecting to hear back from him until Monday, however he called me within 5 minutes of sending the email. He set me up with Kelli and after learning what I was looking for she sent me pricing on 4 vehicles. We picked one out and drove the 200 miles from Pflugerville to Plano. The money we saved made the drive worthwhile. We arrived at the dealership at 10:00 AM and because Kelli already had the paperwork ready we were finished and our way home by noon. Kelli even called later that day to make sure we got home ok. I highly recommend Park Place Lexus of Plano to anyone looking for a Lexus.
I emailed Chris Brunner on Sunday thru your website. I was not expecting to hear back from him until Monday, however he called me within 5 minutes of sending the email. He set me up with Kelli and after learning what I was looking for she sent me
Joseph Robertson9/27/20
4 star rating
One I mentioned CarPro, I got a price I was unable to get simply by dealing with Sales Staff. The savings was substantial enough to allow for adding dealer options that we wanted.
One I mentioned CarPro, I got a price I was unable to get simply by dealing with Sales Staff. The savings was substantial enough to allow for adding dealer options that we wanted.
kaye glore8/24/20
5 star rating
We had a great easy experience purchasing our new vehicle.
We had a great easy experience purchasing our new vehicle.
Rick Dietz7/27/20
5 star rating
Overall experience was very good. they my trade in value from CarMax so all was good.
Overall experience was very good. they my trade in value from CarMax so all was good.
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! Please come visit us again soon!
Tim Dunn5/25/20
5 star rating
Chris made it very simple, easy, and quick.
Chris made it very simple, easy, and quick.
Bill Gressett4/23/20
5 star rating
Absolutely the best car buying experience in my life (74 yrs). I was treated like royalty from the minute I walked in the door until I was walked to my car. I visited 4 dealerships today 3 were Car Pro Certified dealers, all visits were positive but none were even close to Park Place.
Absolutely the best car buying experience in my life (74 yrs). I was treated like royalty from the minute I walked in the door until I was walked to my car. I visited 4 dealerships today 3 were Car Pro Certified dealers, all visits were positive but
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Park Place Lexus Plano. We wish you safe travels in your new (vehicle and look forward to seeing you again soon!
John Hite2/11/20
5 star rating
I had an excellent experience at Park Place Lexus in Plano. I'm not sure that Chris Brunner even sleeps, I placed my VIP request with the car I was interested in before 5am and Chris quickly replied saying he would check on a better price when he goes to work that morning. Well he was able to get me a better price and when I walked in the dealership at 11 AM in the morning Lio Perez my sales manager was there to greet me. From there we headed off to the show room floor where they had pulled in my certified used Lexus vehicle for my inspection as we were walking that direction we Chris medicine in the hallway and proceeded to give me the full walk around of the vehicle. Let me tell you, it was a great experience I feel like I need to do it again real soon not because I need another vehicle but it was just an enjoyable time.
I had an excellent experience at Park Place Lexus in Plano. I'm not sure that Chris Brunner even sleeps, I placed my VIP request with the car I was interested in before 5am and Chris quickly replied saying he would check on a better price when he
Karla Little12/16/19
5 star rating
This was my first experience with a Lexus vehicle or dealership. It was a wonderful experience. Sure not your normal car buying experience that you dread dealing with :) Highly recommend Park Place!
This was my first experience with a Lexus vehicle or dealership. It was a wonderful experience. Sure not your normal car buying experience that you dread dealing with :) Highly recommend Park Place!
On behalf of CarProUSA and Park Place Lexus Plano, I would like to thank you for sharing this great review! Please come visit us again soon!
Michael Pettit10/27/19
5 star rating
I've used Park Place Lexus to service my vehicles for several years, but I had never bought a car there. It is a first rate dealership. The Car Pro Priority Pass made the car buying process easy. I contacted Park Place Lexus via the CarProUSA website Priority Pass and received an email reply from Chris Brunner, the dealership General Manager. He then had a salesperson contact me by phone. Everything was done by phone or email. I told salesperson what I wanted and he showed me a selection of new and certified vehicles matching my criteria. After choosing the one I wanted, my salesperson contacted the General Manager, and the next day I received an offer sheet by email. I'd done my homework and the price was a great deal. After that I took my old car to the dealership and got a very good trade-in price. We spent a total of about 90 min at the dealership to do a test drive, get the trade-in appraised, and see the final numbers. Most of our time was spent on the test drive and admiring the car! No haggling, no hassle, no lengthy waits or gamesmanship! Thanks Park Place and thanks Car Pro! I intend to use CarProUSA for all my future car purchases.
I've used Park Place Lexus to service my vehicles for several years, but I had never bought a car there. It is a first rate dealership. The Car Pro Priority Pass made the car buying process easy. I contacted Park Place Lexus via the CarProUSA
Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Plano. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Chris and the team will be thrilled to hear your feedback!
Dwight Lowe9/16/19
4 star rating
I give Park Place Plano four stars. Chris Brunner was very professional and accommodating. In fact, as I was writing this review Chris called to follow up. The sales process was several hours long (new computer system) and the old fashion back and forth with the sales manager pertaining to my trade in. After the purchase of the certified 2019 ES 350, I was reviewing the service records and see that Paintless Dent removal was needed for a "Large Passenger Rear Door Crease". The door repair is not noticeable, however being that it stated "Large" I feel like this should have been noted during the sales process. I told Kenneth about this he said he wasn't aware of it. Overall good experience and I would recommend Park Place Lexus.
I give Park Place Plano four stars. Chris Brunner was very professional and accommodating. In fact, as I was writing this review Chris called to follow up. The sales process was several hours long (new computer system) and the old fashion back and
Thank you so much for sharing your experience with CarProUSA andPark Place Lexus Plano. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Shirley McKiel8/28/19
5 star rating
I listen to your show every Saturday Morning as I run my errands and have for years. This is the first time I have used your CARPROUSA Priority Pass even though I have just purchased my seventh (7) Lexus. I have been a Lexus driver since the early 1990's. Using your pass was the best buying experience I have EVER had. I love negotiating for items but this was a most pleasant experience even though I was familiar with all the details. I would recommend the Pass for EVERYONE! Chris listened to all my ideas and thoughts re the purchase and my sales guy, Ryan, was most respectful as I am an older lady and he could not have been more kind and helpful. He even sent out a technician to our home yesterday (the day after) to show us all the fine points of the car. <br><br>You have a great informative show and your audience appreciates all you and Kevin do.<br><br>Thank you,<br><br>Shirley<br>
I listen to your show every Saturday Morning as I run my errands and have for years. This is the first time I have used your CARPROUSA Priority Pass even though I have just purchased my seventh (7) Lexus. I have been a Lexus driver since the early
Congratulations on your new Lexus! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Plano were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Herb Webb5/8/19
5 star rating
Chris and Park Place is looking for the perfect car for me.
Chris and Park Place is looking for the perfect car for me.
Barbara TenBarge4/3/19
5 star rating
Chris and Cameron listened to what I wanted and found the vehicle for me at a fair price. Very positive experience.
Chris and Cameron listened to what I wanted and found the vehicle for me at a fair price. Very positive experience.
Patricia Ernst2/11/19
5 star rating
Great customer service. I was treated with respect and patience. The communication throughout the buying experience was excellent.
Great customer service. I was treated with respect and patience. The communication throughout the buying experience was excellent.
Hi Patricia, <br><br>We value your comments and feedback. Congratulations on that new Lexus! Park Place Lexus Plano is a fantastic partner with CarProUSA, so we're always glad to hear more stories from them. Enjoy that new vehicle, and we do thank you for being a valued show listener and Park Place Lexus Plano customer!
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