5 star rating
This review is over one year old (2019). Somehow it got lost. Initially I talked with Cale. This dealership was the only one that had the vehicle w/Options we were looking for (2019 Edge ST), but it was physically located at the Elk Grove dealership they also owned. Rather than moving the vehicle, we drove to it. We had searched probably at least 6 other dealership, including the ones we had purchased two Taurus SHOs and one Titanium Escape from. We had searched probably at least 6 other dealership, including the one we had purchased two Taurus SHOs and one Titanium Escape from. <br> From the way we were treated, they (and the whole "Crew" at Elk Grove Ford) only have one business model; and, that is putting the customer first. They also knew our philosophy, no BS (because we probably know as much, if not more about the vehicle than they do, We don't haggle. Give me your BAFO the first time or we walk. Don't try to "Sell" me on "Cute" extras. We don't come to look, we come to buy. If a vehicle meets or exceeds our expectations... we buy. Probably the easiest and hardest sale they ever had. The dealership passed with "flying colors. The people were great. Cale's wife was awesome and he said we would love her. He was right.... And, we bought the vehicle, A year+ later, we are having some problems. 80% are TSBs. 10% are Ford selling an option they do no have a fix for since ~2017/2018 - Adaptive Headlights not working; and, 10% USB port "normally Inop", assumedly Fuse 10 associated area, but wireless charging works, as does the front side "Console" DC Accessory. It is a "Can't Fix It, If It Ain't Broke" Question, yet undetermined is, is there a different fuse, not identified that services these USB "Front Console" ports.<br> These issues are NOT a reflection on the dealership. They have been wonderful. So much so, that when we were doing a Matrix on an Extended Warranty on our 2014 Taurus SHO, they rated highest overall. Rebeca was again wonderful.<br> What else could we say???? We are an Odd Duck... well, at least I am. And, as the "Owner/CEO of the Team" we have very high expectations for our "coaches" and "players". Elk Grove Ford are "Team Players", with great "Coaches. They do what they do very well. Yes, they want to win, but they only can exist if they make the "Owner" happy. - The Customer!<br><br>They made this Owner very happy (the Customer). After all, we went back and purchased a >$3500 item that was not directly related to the original purchase of a White 2019 Ford Edge ST.<br><br>Kudos, all around Elk Grove Ford, and Thank you.
This review is over one year old (2019). Somehow it got lost. Initially I talked with Cale. This dealership was the only one that had the vehicle w/Options we were looking for (2019 Edge ST), but it was physically located at the Elk Grove dealership