Buying this vehicle at Jeff Haas was the best buying experience I ever had. I thank all of them for their professionalism and their expertise. I also thank you all at the carproshow for the great experience.

Kenneth Page reached out to me the very next morning and we set up a time to visit. Unfortunately both vehicles we were looking at on line had been sold. As we were driving out he flagged us down and told us about one they had just received and had not had time to even clean it yet. It looked great so we set up a time to come back after they did a brake job and did make ready. Wow, it was a great one owner vehicle. 5 Stars to Kenneth and the Jeff Haaz Mazda team.

They did very well helping us through the process and took good care of us.

. I called Jeff Haas Mazda and had a great visit with their salesman ‘Gilbert’ last week. ( they later sent me a follow up text). Below is my reply to that text.. Mike Stone Pros: your dealership is a wonderful store. I had not been in there before & was very impressed with the entire facility. Gilbert very nice, accommodating gentleman. Seemed quite knowledgeable and was happy to let me drive the car, pointing out the various features. It was NOT a high pressure type situation or anything. He’s a real gentleman. I liked the car. Although I had never driven one before I've seen a couple and wanted to test one out. As far as buying it I really don't want to spend $41,000 on this car. I consider myself pretty knowledgeable about what's going on in the Auto industry right now. I listen weekly to the Car Pro radio show, who's banner is well displayed in your dealership. I also listen to another show on Saturday call the Texas car doctor so I know car prices are at a premium these days. Cons : One VERY disturbing thing to me - and I've never seen this at a car dealership before - I asked Gilbert for a drive out price and he prepared one on a printed piece of paper but he said he could not give it to me was not allowed to do so ! Very unusual. He said I could take a picture of it which I've done on my phone. Regarding the pricing, the 2021 published MSRP on that car is $35,520. On the sheet and is shows a discount of $1,898 giving a cash price of $34,991 which is pretty close to the original MSRP. Of course the car only has 7700 miles on it and MAZDA certified pre-owned. The MOST disturbing thing is that there's a line item on the sheet called ‘aftermarket’ : $3,095. Basically what I got from Gilbert this is the Jeff Haas Mazda “lifetime engine warranty”. He said this is what they do and to keep it in force you have to go to the dealership there to get your oil changes done. Well this is absurd ! Firstly the car still has the balance of the factory warranty on it and it's got the certified pre-owned Mazda warranty on top of that. I know it's illegal to require someone to come to a dealership for oil changes, etc. to maintain a factory warranty . I don't need a lifetime engine warranty. I maintain my cars religiously. So if you take the $3,095 additional warranty charge off with the sales tax and the license fees Etc. that would bring it down around $37,600 drive out which is something I might consider paying. Thank you for taking the time to follow up with me. Regards

There was no CarPro benefit or advantage in conducting business with this dealer.

It was a smooth and easy experience

Charles was great. He insisted I get the exact car, color and price that I wanted. He scoured the lot and finally found a Soul Red CX9 Signature that had literally just come off of the truck. Still had the protective plastic on it! We easily got the payment to what I wanted in a smooth transaction. It wasn't ready for us to take of course so they gave us a loaner after we traded my car in. This is my 3rd "Car Pro" car and I wouldn't do it any other way.

From the 1st phone call to the keys being handed over, the experience was OUTSTANDING!!! Never have we've been in and out of a dealership so quick with no hassle. We will never car shop again without our VIP Priority Pass again. I've listened to Jerry Reynolds and his callers say how wonderful their experience was with the pass, but didn't really buy it till we actually experienced it ourselves. My wife and I were treated like family. The facility was amazing, whole staff was friendly, down to earth and truly best experience we've had car shopping. Definitely will recommend to family and friends!

Salesman did not follow up to his word. Twice over text he said he would text me an updated quote. I never received. Twice he said to come in and he would make me a great deal. I'm 40 minutes away and was not going to make another trip out without knowing the deal. I waited a few extra days without a quote. I went with another vehicle. Yes, I liked the Mazda, but I don't trust their honesty or lack of integrity.

Buying this vehicle at Jeff Haas was the best buying experience I ever had. I thank all of them for their professionalism and their expertise. I also thank you all at the carproshow for the great experience.

Kenneth Page called me back immediately and confirmed the car we were interested in was available. He also advised that the price would be $2500 more than that advertised on the website due to the CPO fee. My wife was not happy about this, so I looked again at the website, saw that the car was listed as a CPO vehicle for that price so I was sure I misunderstood him somehow and we continued with our appointment the next day, which was 2 hours away. I had not misunderstood him; the price was actually $2500 more than advertised. He did mention this on the phone call but it’s not the kind of thing I expected from a CarPro dealer. On follow up, Kenneth told me he believed this was a CarPro worthy experience because he held the car for us (24hrs for a car that had already been their lot for 58 days.) and that we didn’t have to wait for a sales consultant once we arrived; I consider this normal for any respectable car deal. We had an issue with a dog becoming ill and were in a hurry (huge mistake) but continued because I was sure we wouldn’t have to worry about any of the usual car deal issues but that was not the case. Overall, we are happy with our purchase, we did get our asking price for our trade and a very good discount on the extended warranty. I don’t feel like we got a bad deal in the end, but we didn’t get a great deal. Isabel in the finance office was very helpful on follow up and clarified a miscommunication on “debt cancellation” actually being the GAP policy and not credit life. I don’t remember the name of the delivery manager but she was great also. Kenneth was ok, short of the classic sales tactics we had driven two hours to avoid, and after mentioning the CarPro, did give us what we asked for, which was $4491 less than they listed the car for 4 days later ( a Toyota Corolla, not a high end vehicle). We never even questioned the asking price of the car we were buying other than the actual price being $2500 more than the advertised price. I would not again drive 2 hours expecting an excellent CarPro experience because I’ve had better experiences at non CarPro dealers much closer to my home; specifically, the sales tactics, the rest of the experience was good.

I had a first visit with Mr. Charles Silmon to explain the vehicle, trim and color we were looking for. Within a few minutes he found the exact vehicle which was on its way from Japan and gave me a purchase price proposal. Today we agreed to a final price, signed the papers and I put down a $500 deposit on the car. I never had such an easy and pleasant experience on a purchase of a new car. Mr. Silmon (and Ms. Candis May) tried hard to help me and make sure I was totally satisfied with the purchase process. I don't think I spent more than 30 minutes on each of the two visits. Great people.

Contacted Mays through your VIP process. Also called her number and left message. Never heard from her or anyone else at the dealership

Never heard from them

I hate to say it, but I haven't received a VIP Priority Pass experience. And I don't think I've heard from Candis, yet, but I could be mistaken. I'm not sure I completed the profile, so maybe it's my fault. I had to go to ER about the time we started this. 3 rating just means I don't have an experience to rate. I am sure it will be a 5 when we get there.

Excellent service.

I do not mean to write this in a negative way. I just would like to give you some honest feedback. I reached out to Jeff Haas. I first txt and called Candis the car pro contact. She did not respond to either msg. I did find a vehicle that I wanted to buy. I had assumed that I could get a better deal than what was listed on the Jeff Haas webpage. I was surprised to find that the internet price was the same as the car pro price. So to be honest I feel like the advertising that is done on car pro is kind of misleading I could of got the same price if I would of never mentioned CarPro. I did however buy the vehicle, but I was just irritated. That's all. I will continue to listen. Thanks so much. Have great day.

Hello James, thank you for taking the time to write a review. We appreciate all feedback, both positive and negative, and the time you have invested with us. Remember, at CarProUSA, we guarantee a fair price and an outstanding VIP experience. The price listed on the dealer website is the same price listed on our website. We apologies for the lack of communication from the dealer. Thank you for listening to the show! - CarProUSA

I contacted Jeff Haas Mazda in Houston based on my prior good experience with Mazda vehicle and good service from car Pro dealer. This was disappointing - unreturned calls, unwillingness to price vehicle I wanted - trying to sell me different trim, acting like they really don't want my business. Got to look elsewhere

I was given prompt, much needed help to find a very specific vehicle.

Never heard from Candis. Charles contacted me about a used Miata my wife was interested in. I told him to send me the buyers order and everything was in line I would be down that afternoon to get it. He sent it to me with almost $5,000 in additional mark ups. When I questioned him about it he said his manager would take off $1,500 of the charges but that was all he was willing to do. They had the used car with 11,000 miles on it listed for what sticker was on a new one but it was the one she really liked so I was willing to do the deal if they sold it for the price had listed one their site and all the car sited including the Car Pro site. I wen to a closer dealer and bought a brand new one for $1,500 under sticker with more options and still paid less than they were asking for the used one.

Kenneth Page made my Online purchase of a CX9 a very enjoyable experience. We spent more time learning about my new car then we did filling out paper work. I appreciate the Car Pro Experience

Poor communication. Did not follow through with what they said they would do.

This entire process was hands down "the" best car buying experience that I have ever had from start to finish. James brought the vehicle to our home (in the rain) for me and my wife to test drive, evaluated our trade, and even beat our Car Max offer to help absorb some of the negative equity we had. When I went in the next morning to take delivery of our new 2021 Nissan Rogue, James had all of the paper work ready for me to sign, and then he gave me a complete tutorial of all of the vehicle's mechanical and safety features and I was out in 1 hour and 17 minutes. Hat's off to John Hays and his team for an outstanding car buying experience. Well Done Fred Haas Nissan!!

Also, Julie Grimm was very helpful after the sale of the vehicle.

Charles really worked hard to get me a deal on the car. He is a super nice guy.