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Adam Soto

CarProUSA Manager

star star star star 27 Reviews


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Luis Quinones-headshot

Luis Quinones

Certified CarPro Manager



Universal Toyota

12102 N Interstate 35 San Antonio TX, 78233

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Reviews (27)

star star star star star
Dealership did not react to my mentioning CarPro at all. It was a nonissue and provided me with absolutely no acknowledgement or service of any kind. You tell me or the dealership, what went wrong.

Mark Campobello


star star
Someone named Sawyer called. He said that they were adding $2,995 addendums to all vehicles. I explained that I was trying to help a friend who had been diagnosed with cancer. He offered to give her a quote on her trade-in if she would send pictures of More...

Nolan Sagebiel


Sent Mr. Soto a message with contact info and he has a California Mike call me. My wife and I were on our way to the dealership to discuss the purchase of a H/Rav4. When we arrived Calif. Mike was gone and Mr. Soto did not come out to talk to us at all. More...

Barry Mervine


I test drove a 2022 Toyota Camry hybrid on Thursday. I liked it but I was press for time. I told them I would be back Tuesday if the car was still available. So, Friday evening I text the sales rep to see if the car had been sold. He said yes. So, I More...

Noe Flores


star star star
There was a Mime who called told me to call back he answered but was busy. I never heard anything again.

Alison Brown


star star star star star
Today’s new car buying experience has become a Seller’s Market leaving the consumer to often accept limited selection, high markups and cavalier attitudes. Moreover, a new car purchase is no longer simply completing an online configurator and ordering a More...

Shon Sloat


star star star star
Looking for Rav 4 Hybrid, none in stock not sure when one would come in. Don my salesman was very courteous and honest. I bought one at San Marcos Toyota

David Newcomer


star star star star
They didn’t have what I was looking for (2022 Toyota Highlander Platinum) and they had none in-transit. So, I will check out other dealers.

Dale Lucas


star star star star
Unfortunately the CarProUSA staff had to get involved after our initial reaching out to Adam Soto and Universal Toyota since we never heard back from them. We were eventually contacted by Sawyer Dillion and are very happy with his knowledge and his More...

Brian M


star star star star star
Part 2 of the review The first part of meeting and ordering was number 1. Picking up the 4 Runner for my Wife's cousin was also a #1. Nathan Whitfield was awesome all the way through. Definitely recommend anyone to Universal Toyota. And thank you Jerry More...

Alton Vrana


I contacted the dealership through the website and I guess they have too much because I never heard back from anyone.

John Miller


star star star star star
This will be called Part 1 of 2 Review. We spoke with a Mike at Universal Toyota several times and set up a meeting on Thursday 12/23 at 9 am. When we got there Nathan Whitfield met us outside and took us into the dealership where he went to find Mike. More...

Alton Vrana


I got an email but never heard further. Found a similar Ram & am buying elsewhere. My assumption was they sold but neglected to advise. I tried to speak with American Auto Brokers’s here in town a couple weeks earlier on a truck….they were More...

Robert Adair


Never contacted

Brian Gallichio


star star star star
Almost CarPro experience

King White


star star star star star
Brought my 2014 Venza in due to air bag recall. Was offered 2021 Venza loaner for interim. Helpful staff from beginning to end. Great marketing strategy. Am in love with Venza hybrid!

Suzanne Rodarte


star star star star
Everyone very cordial and wanting to sell us a vehicle. I feel the offers for our trade in was way off. 2014 Avalon in fantastic condition 3.6 with 106,000 miles. Maximum offer 10k. Not happy with this number.

Dennis Winkler


star star star star star
Inventory was low for what we wanted

Jerry Ebensberger


star star star star
The process from looking at vehicles, choosing my vehicle, test driving the vehicle, negotiating price and then signing paper work took too long. I choose my vehicle, test drove it, negotiated price in about an hour the rest was sitting around waiting More...

Scott Sutherland


star star star star star
2nd car I have bought from Nate. It was a very smooth process. Vehicle selection, test drive, evaluate the trade-in, price agreement and we handled all the paper work in about two hours on Thursday. Setup a swap out of trade-in for the New 2021 Toyota More...

John Larrison


star star star star star
Great experience at dealership! Good team work

Gary Stearman


star star star star star
Great service and quick processing. They had the Highlander I wanted and at a price I felt was reasonable. I was given the name of a manager on the certificate but never spoke to him.

Michael Proctor


star star star star star
Great experience. Decent price and Juan did a great job in representing the dealer

Everett Martin


star star star star star
Best customer service I ever experience . Team work by everyone there.

Gary Stearman


star star star
I don't care for the "this is the absolute best price", but when you decline they take your proposal to the back room and come back with a new absolute lowest price. Then...we agreed on a price, but they couldn't come up with the car. Everyone was nice More...

David Jackman


star star star star star
Dealership helped me purchase the model I wanted at the best price.

James Palinkas


star star star star star
Samson was very professional and helpful, guiding us thru the lengthy process. It was a positive experience.

Rashel Horne

6/30/20 Reply