Gilbert Thomas

I left a message for Gilbert via voice mail Thursday night well after closing hours. He promptly called me Friday morning and we spoke about what I wanted. I made an appointment that afternoon. He knew what we were driving and he came out to greet us. He had the car I described all ready to go. I leased it (Jerry made several valid reasons to consider leasing which is my first time). Our transaction was very pleasant and every one at the dealership was friendly and made us feel at home - even the othe salespeople.

Very easy and straight forward.

Never heard from anyone

Enjoyed my time with the salesman/manager

Gilbert Thomas is a fantastic sales rep. He is very knowledgable and helpful. He knew everything about the trim levels, details about the car and helped me find a trim that worked best for my needs. I didn't decide to buy the car on Saturday but came back on Monday to make the purchase. Gilbert was delivering a car out of town so he had his collegue, Duane, meet me at the door and finalize the deal. Duane was also fantastic. He set up the Lincoln app on my phone for me and paired up my phone to the radio. He walked me through all the controls. On my way home, Gilbert called me to say thanks and ask if I had any questions. This is a fantastic dealership and I appreciate your recommendation.

The low mileage 2016 was a great find, the dealership was a bit far but worth it, and would have been a 5 except for the "oh, by the ways". I still got a good deal, but tell me upfront that BayWay charges $2995 for dealer extras on all used cars. Or just increase the price to what it really is.

Gilbert and Frederic were outstanding. Wife and I were disappointed that the seats in the Nautilus (best we could afford) would not accommodate our neck, back and knee problems. Best dealership experience I have had since 2012.