• Laura's Auto News
  • GM Launches OnStar Emergency Services At Home Via Amazon Alexa

    GM Launches OnStar Emergency Services At Home Via Amazon Alexa

    Each week, our veteran radio news journalist, Laura Reynolds, brings interviews with top auto industry execs to CarProUSA. You can hear her latest Auto News shorts right here. In a hurry? Then you'll love these 1-2 minute interview segments.

    Segment Transcript

    I’m Laura Reynolds with CarPro.com.    General Motor’s OnStar has unveiled a new brand identity. Director of OnStar Marketing Laura Thornton also says OnStar now covers motorcycles and has partnered with Alexa. Thornton: "So what this does is this integrates our safety services directly into your home. And how it works is essentially you can say to Alexa,  Hey Alexa I need help,  and Alexa will summon OnStar and an OnStar advisor will come over your Amazon Alexa device and provide those same emergency support services that we provide on the road to you and your home. This is special for us because it's a gap in not only our customer experience but in a customer experience in general.  Aside from calling 911 there's really no way to get direct help in the home. So we've trained up our advisors to be able to handle a whole host of new use cases and support area as that we know our customers are going encounter at the home and we're really excited about this one.” For more information on these and other vehicles, check out CarPro.com. With Today’s Auto News, I’m Laura Reynolds.   

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    Photo Credit: General Motors.